About The Owner

 An accomplished Business Strategy Leader with a passion for driving success and growth. With a strong 18 year background in leading and directing cross-channel teams, I excel at ensuring business goals are achieved and tasks are completed with precision and timeliness.

Drawing on my expertise in identifying organizational needs and setting strategic goals, clients can trust in my ability to help businesses flourish and thrive. 

With a passion for driving transformative change and fostering innovation, I am an accomplished professional who has consistently delivered exceptional results throughout my career. As a leader, I have played an instrumental role in transforming a highly matrixed group of individuals, infusing new competencies and skills to drive value and vision for the organizations I have served.

My history is defined by a relentless pursuit of process and technology creation. By developing effective prioritization schemas and assembling teams of strong experts, I have successfully executed strategic goals, leading to meaningful changes and improvements. Among my achievements, I spearheaded the enhancement of the lead allocation/contact process, devised future strategies, and developed a cutting-edge SaaS product for opportunity identification, benefiting one of the nations top Mortgage Lenders for the last 10 years. 

Currently, I am at the forefront of legal compliance and regulatory transformation, charting the strategy for products, services, and processes in areas encompassing TCPA, CPPA, UDAP, RESPA, fair lending, and data privacy domains.

My passion for innovation and strategic thinking has been recognized, earning me accolades such as the prestigious "40 Under 40 National Mortgage Professional" award in 2021. This recognition is a testament to my dedication and commitment to driving impactful change in the industry.

Notable accomplishments include defining and releasing the role of Business Strategy for one of the nations top Mortgage Lenders, cultivating core competencies, and expanding responsibilities to various facets of the organization.

 I successfully led a communication strategy with clients via text, resulting in 500K+ additional contacts monthly. By implementing additional dialing methods and strategies, I boosted contact center dials by 17%, reaching an impressive 700K dials daily and generating $240M in incremental volume.

I have a keen eye for identifying opportunities to optimize processes, leading to a reduction of $2.5M in annual marketing spending. 

As an advocate for diversity, equity, and inclusion in the workplace, I created and oversaw a transformative six-part workshop for female team members, fostering mentoring relationships with female banking leaders and other organizational influencers. My commitment to nurturing talent extends to hiring, training, and developing more than 15 leaders and interns who have become instrumental assets within the organization, with several having remained loyal contributors for over 10 years.

My thirst for knowledge and growth is evident in my academic achievements, including an Associate Degree in Business Coursework from Schoolcraft College, and a specialization in Diversity, Equity, and Inclusion in the Workplace from USF.

In all my endeavors, I strive to leave a lasting impact, fueling success, growth, and a positive change in the organizations and industries I serve.

You can rely on Me for my unwavering commitment to excellence, unparalleled strategic insights, and the ability to create innovative solutions that drive tangible results. 

Get in touch today to discover how Noel Consulting can help propel your business forward and achieve new heights of success.